Customer Service Skills - UKSPF
- MOA
- Part Time
- Level
- Level 1
- Type
- Adult PT, Adult SC
- Duration
- 1 Day
- Location
- Lancaster & Morecambe College
- Start date: 18/09/2024
This 1-day course explores the opportunities and skills to enable you to make your customers feel special. It is about understanding how we communicate and why it sometimes goes wrong. It provides models to follow when someone complains, techniques to use to encourage sales and explores how different cultures have different social norms.
- Course Overview
The main outcomes from this course are:
Understanding communication
Demonstrating ways to build customer rapport
Encouraging sales
Understanding different cultures
- How to Apply
If you would like to apply for this course, please click 'Apply' in the top right, follow the steps, and our Admissions Team will be in touch with you.
For more information, advice and guidance please phone Student & Learning Services on 01524 521385 or 0800 306306 or email advice@lmc.ac.uk
Course code: B36842
