As an Operational or Departmental Manager your role will involve managing teams as well as projects whilst working to achieve the departmental goals and objectives. You will be working to deliver the departmental strategy of the workplace and promoting this through both your own and your teams work ethic.

As a departmental manager you will be accountable to either a more senior manager or the business owner and you will have the opportunity to work in the private, public or third sector in a range of different sized organisations. Whilst your roles and responsibilities will vary depending on job role, the knowledge, skills and behaviours required remain the same.

Typically, your day to day duties in this job role include-

• Creating and delivering operational plans

• Managing projects

• Leading and managing a team

• Managing change

• Financial and resource management in the workplace

• Talent management

• Coaching and mentoring other members of the team

As an apprentice you need to be employed for at least 30 hours a week.

Whilst on programme you will be working to complete various units including-

• Managing people and developing relationships (Interpersonal Excellence)

• Delivering results (Organisational Performance)

• Managing self (Personal Effectiveness)

For more detail on the Apprenticeship standard for this qualification visit the Institute of Apprenticeships and Technical Education: Operations or departmental manager / Institute for Apprenticeships and Technical Education

Assessment

Throughout the duration of the course, you will be compiling a portfolio of evidence to support your assessment.

This course is also assessed through an End Point Assessment (EPA) which has two elements.

• Professional Discussion underpinned by a portfolio of evidence- This involves a two-way discussion, lasting 60 minutes, taking place between you as an apprentice and an Independent Assessor, where you are both actively listening and participating in a formal discussion. It provides you with the opportunity to demonstrate your competency across the knowledge, skills and behaviours.

• Project proposal, presentation and questioning-This has two components. The project proposal involves you as an apprentice completing a defined piece of work which has real business benefit. You will then go onto deliver a presentation along with your proposal. After your presentation you will then be questioned by an independent assessor.

The Lancaster & Morecambe Leadership & Management Academy is able to tailor the Leadership & Management Apprenticeship programmes to specific industries and has successfully worked with cohorts from various sectors including Education, Manufacturing and Care.

Upon completion of this course, you may progress onto full time work in the industry as an operations manager, regional manager, divisional manager, department manager or specialist manager.

You can register as full member with the Chartered Management Institute and/or the Institute of Leadership and Management.

Those with three years of management experience can apply for Chartered Manager status through the Chartered Management Institute.

To be eligable for this course you should have:

• Have an enthusiasm for the subject area

• Enjoy working with other people

• Have a commitment to study

• Be able to work independently and as part of a team

• Good communication and interpersonal skills

• Ability to work well under pressure and deal with conflicts that can arise

5 GCSEs in English and Maths grade 4/C or above or Functional Skills Level 2.

Or the ability to demonstrate ability to this level through initial assessments.

If you would like to enquire for this Apprenticeship, please click 'Enquire' in the top right, follow the steps, and our Apprenticeship Team will be in touch with you. Alternatively, you can explore our current vacancies on the 'Apprenticeship Vacancies' page and apply now.

If you are already employed then please contact our Apprenticeship Team on 01524 521483.

Course code: A35286