Reception Administrator

Reception Administrator
£22,651 per annum
37 hours per week

This is an exciting opportunity to join the Student Engagement Team at Lancaster and Morecambe College. Based primarily at the College’s Main Reception, you will offer excellent customer service and support to visitors, learners, parents, community stakeholders and staff. You will support the team with a range of customer-facing services including; initial advice and guidance, support for resources, student finance and admissions.

You should have relevant experience working in a customer-facing role, preferably with young people in an educational/support setting. You will have excellent communication skills, with an accurate and precise approach to recording information. You should hold a Grade 4/C or above in GCSE Maths and English.

Benefits include Local Government Pension Scheme (employer contribution 20.4%), generous leave entitlement, Cycle to Work scheme, opportunities for continuing professional development and good staff support services. For more information and to apply, visit the College website www.lmc.ac.uk.  Please note, CVs are not accepted.

*2 days to be taken on identified dates during the Christmas closure period as notified on the College calendar

All posts are subject to a DBS Disclosure in line with our policy of safeguarding and promoting the welfare of learners. Any specific Safeguarding duties applicable to this post are outlined in the job description.

Closing date: Wednesday, 31^st July 2024

The responsibilities of this post include regular evening work and occasional weekend work, for which time off in lieu will be given. Due to the nature of the service, leave cannot be taken during busy periods of induction and enrolment.

The Engagement team has an ethos of close team work and communication, both within the department and across the College. All team members must be willing and able to cover any role within the department, where necessary. 

Job Purpose:

• To provide a professional service to visitors, staff and students, acting as lead for reception duties, call handling and as a point of contact in emergency situations.
• To support colleagues in the Student Engagement team by providing a range of general, customer-facing services including; initial advice and guidance, support for resources, student finance and admissions.

Key Tasks / Responsibilities:

1. Provide a professional, friendly and welcoming service to students, staff and College visitors, through face-to-face contact, telephone and email.
2. Act as initial point of contact and liaise with emergency services and first aid calls with internal staff.
3. Provide an efficient mail sorting and distribution service, including internal and external mail, franking, and liaison with staff over cost of mail and small parcels.
4. Monitor and answer email general email enquiries, and provide initial information on LMC courses.
5. Support Student engagement colleagues based in the Hex Learning Centre through effective team working and administrative support covering all aspects of their day to day delivery.
6. Provide an efficient administration service to students regarding Council Tax eligibility letters, looking up timetables, rooms and general enquiries.
7. Act as initial point of contact, with access to all student personal information, when issues arise from educational visits.
8. Perform general customer facing duties such as enrolment, cash and card handling, admission, enrolment and financial support enquiries, as and when required.
9. Support at College-wide open evenings and events, providing general information and advice to prospective learners, parents and visitors.
10. Ensure prompt and effective problem solving & complaint resolution including progressing the issue to the appropriate manager for resolution as situations arise.
11. Other duties commensurate with the grade of post, including exam invigilation, as required.

• Contribute to the quality improvement process;
• Work within health and safety guidelines and be aware of your responsibilities for health and safety;
• Adhere to College policies and procedures;
• Promote and safeguard the welfare of young persons and vulnerable adults;
• Value and promote equality, diversity and inclusion;
• Undertake professional development to ensure skills and qualifications are up to date;
• Participate in meetings and events as required, e.g. departmental meetings, parents’ evenings, etc.
• Work co-operatively with colleagues and show commitment to the College and its mission.
• Adhere to College Support (customer service) Standards;
• Adhere to College Values:
  Community – caring, collaborative and inclusive;
  Opportunity – accessible, aspirational and transformative

Disclosure and Barring Service Certificate: This post is subject to a standard DBS Disclosure.

Please note we do not accept CVs, download the LMC application form

Experience 

Essential - Measured by application form and interview

• Relevant experience of working in a customer-facing role, preferably with young people in an educational/support setting
• Cash and card handling
• Call handling and reception experience (or willingness to learn).

Desired - Measured by application form and interview

• Experience of working to quality standards
• Working with young people individually & in groups

Qualifications

Essential - Measured by application form

• Qualified to Level 2/3 in administration or customer service, or equivalent experience
• GCSE Grade 4/C or above in Maths & English (or equivalent Level 2)*

Desired - Measured by application form

• IT qualification
• L2/L4 IAG qualification
• First Aid

Skills / Attributes

Essential -  Measured by skills test and interview

• Excellent communication skills in a range of situations
• Accurate and precise approach to recording information and production of reports
• Ability to work on own and as a member of a team
• Ability to maintain confidentiality and an understanding of data protection
• Ability to deal tactfully and sensitively with clients in challenging situations
• Systematic and consistent approach to work with excellent organisational and administrative skills and attention to detail
• Ability to work autonomously and to prioritise tasks and workloads
• Experience of Office 365 and effective use of MS Word, Excel, PowerPoint and the internet
• Ability to build rapport and work with a range of people at differing levels of ability

Desirable -  Measured by skills test and interview

• Ability to support small group work in non-specialist topics

Personal

Essential - Measured by application form, skills test and interview 

• Excellent customer service and interpersonal skills
• A reliable and flexible approach to work
• Ability to work effectively with colleagues at all levels
• Calm and professional manner

* You will be required to undertake a Literacy and/or Numeracy assessment at, or immediately after interview, if you do not have these qualifications or cannot provide the relevant certificates

Please note we do not accept CVs, download the LMC application form

JOIN OUR TEAM

Lancaster & Morecambe College is a thriving FE College, rated GOOD by Ofsted and justifiably proud of its strong links with our local community. Located between Lancaster and Morecambe, and within commuting distance of Central Lancashire, Cumbria and North Yorkshire, our industry-standard facilities attract colleagues from across the North West.

We are excited to be working in partnership with the Eden Project & local partners to develop the Morecambe Bay Curriculum to meet future employment needs and to utilise our wonderful local landscape as a unique learning resource. 

LMC is a respectful, welcoming safe space to work, learn and thrive with high expectations for all. Valued as a significant local employer, we work hard to provide a supportive, productive and fulfilling working environment for our staff. We are always looking for talented and innovative people to join us.

Valued as a significant local employer, we work hard to provide a supportive, productive and fulfilling working environment for our staff. In addition to a friendly team culture and a range of excellent on-site facilities, we offer:

• Relevant staff training and development and good progression opportunities
• Defined Benefit Pension Schemes for all staff (Local Government and Teachers' Pensions Schemes)
• Generous leave entitlement
• A range of family-friendly and other supportive HR policies
• FREE College gym membership
• Dedicated Occupational Health
• On site The Salon, Restaurant and catering facilities
• FREE parking
• Cycle2work, a Government initiative that allows you to make huge tax and national insurance savings on the cost of a new bike and safety equipment via a salary sacrifice scheme

Please note we do not accept CVs, download the LMC application form