UPSKILLING LANCASHIRE
The UpSkilling Lancashire project is part funded by the European Social Fund, and supports Lancashire based SMEs and micro-businesses to increase the skills and capability of their employees, enabling the business to compete regionally, nationally and internationally.
The Project Team assists businesses to identify, design, develop and implement work-force education and training programmes linked to the strategic needs of the business.
The Project also offers advice and guidance regarding networks for business support services, and allows the business to upskill a workforce via an Apprenticeship scheme with LMC or completing a free Distance Learning course.
How the Upskilling Lancashire Project can benefit your business
The UpSkilling Lancashire project can benefit your business by providing support in the following areas:
- Supporting Management Teams through change management
- Helping organisations establish customer journeys
- Facilitating Management Teams develop Employer Branding
- Bespoke Equality, Diversity & Inclusion training
- Coaching & Mentoring
- Customer Service
- Emotional Intelligence
- Presentation Skills
- Hospitality Training
Is your business eligible?
To qualify for the UpSkilling Lancashire project your business must meet the following criteria:
- Based in Lancashire
- Employ 250 employees or less
- Have either an annual turnover that is equal to or less than 50million Euros or a balance sheet total that is equal to or less than 43million Euros
What does the project involve?
A member of the project team will visit you to discuss your business plans and objectives. They will support your business to identify, design, develop and implement work-force education and training programmes linked to the strategic needs of your business. The project will prepare the business to engage in the provision of a range of apprenticeships for current and future employees.
Training courses available to support your business
Introduction to Social Media Marketing - 22/06/2023
Date: 22/06/2023
Time: 1pm-3pm
Location: This course is being delivered on MS Teams
Social media marketing is more important than ever before in an increasingly digitally focused world. Social media users typically use the platforms for an average of 2 hours and 25 minutes every single day. During this time, they'll consume hundreds of pieces of content from advertisers. If you're not on social media, they can't see your company amongst the rest.
Did you know that 75% of internet users research brands, products and services every single day? It is ESSENTIAL and PARAMOUNT that you use the power of social media, to not only survive, but thrive in your sector.
This 3-hour course is perfect for those starting to use social media to market their business. Whether you've never used it before or have set up your pages but are unsure where to go next, this course is for you. We'll cover all of the main social media platforms including:
- LinkedIn and more.
During this course we'll look at:
- which social media platforms work best for various types of content
- how to create a business page
- how the algorithms work
- how to create posts/build a following
Do you outsource your social media management? Is this because you're unsure on how to use the platforms, but want a better understanding of what you're being charged for/what value you're getting? This course will help you to understand all of the above. It's also an excellent gateway to accessing your FREE fully funded 6 hours of 1-2-1 social media consultancy with a marketing professional here at Lancaster & Morecambe College.
For further information, or to apply, please call or email us.
Improving Communication within the Team and Individuals
Date: Coming soon
Time: 9.30am-3.30pm
Location: Employer Hub at Lancaster & Morecambe College
The course explores what elements prevent teams from communicating effectively and delivering results, using the 5 ‘Dysfunctions of a Team’ model and providing practical solutions to improve the communication.
Having considered team dynamics in communication the course then focuses on individual communication styles and how they impact our ability to influence and persuade. You will identify your own style and practice using other styles.
For further information, or to apply, please call or email us.
Improving Employee Engagement in the Workplace
Date: Coming soon
Time: 9.30am-3.30pm
Location: Employer Hub at Lancaster & Morecambe College
Research carried out by Gallup over a 50-year period have identified the very real benefits of ensuring your employees are engaged, these include, 23% increase in profitability, 18% reduction in labour turnover and 10% increase in customer loyalty.
The objectives of this course are to provide the tools to understand and measure employee engagement and then explore the drivers of employee engagement and how to introduce and/or improve their impact within your organisation.
For further information, or to apply, please call or email us.
Appraisal Skills
Date: Coming soon
Time: 9.30am-3.30pm
Location: Employer Hub at Lancaster & Morecambe College
An appraisal conducted positively will gain the commitment and energy of the employee to move forward with the organisation. However, if delivered badly it will demotivate and disengage the most committed staff member.
This practical course will enable managers of teams to prepare and deliver an effective appraisal interview and provide the skills of giving and receiving feedback, including how to handle difficult conversations.
For further information, or to apply, please call or email us.
Employee Relations – Handling Grievances & Disciplinaries
Date: Coming soon
Time: 9.30am-3.30pm
Location: Employer Hub at Lancaster & Morecambe College
Employee relations is the management of employees who are not working within the terms of their employment, whether that is due to capability or poor behaviour.
The course will explain the disciplinary process and potential legal pitfalls and work through a number of case studies to provide confidence in handling disciplinary situations in the workplace.
For further information, or to apply, please call or email us.
Coaching Skills
Date: Coming soon
Time: 9.30am-3.30pm
Location: Employer Hub at Lancaster & Morecambe College
Employees are at their most vulnerable during their first 3 months of employment. Research indicates that generally 1 in every 4 employees leave employment during this initial period, which is expensive and detrimental for employers.
Simply put, if employees are supported and valued during their probation period, they are much more likely to stay. The course will help you develop your organisation’s Onboarding Plan, from Day 1 Induction and 4-week schedule, through to 1 to 1 coaching sessions.
For further information, or to apply, please call or email us.
Motivating the Team and the Individual
Date: Coming soon
Time: 9.30am-3.30pm
Location: Employer Hub at Lancaster & Morecambe College
Teams who are motivated and engaged in their organisation are more productive, take less sick leave and stay longer.
In this course you will explore the theories of motivation and then identify motivation factors on 3 levels for yourself, for each of your team members and for the team as a whole. Once identified you will explore practical activities to undertake to improve motivation and engagement in your team.
For further information, or to apply, please call or email us.
Equality, Diversity & Inclusion
Date: Coming soon
Time: 9.30am-3.30pm
Location: Employer Hub at Lancaster & Morecambe College
The aim of the course is to explore the legalities of Equality, Diversity and Inclusion (EDI) and to provide the knowledge and skills to be confident in recognising and managing situations that may arise in terms of EDI and specifically any bullying and harassment within your teams.
For further information, or to apply, please call or email us.
Introduction to HR
This workshop is designed to provide an overview of the practical skills and knowledge needed by managers responsible for people management.
Following the employee journey; the content will cover the fundamentals of recruitment and recruitment interviewing, how to induct and onboard new employees, how to engage and develop new employees to reach their potential and, if necessary, how to manage disciplinary and grievance situations.
How to Manage a Profit & Loss Statement
financial document for managers to manage the profitability of their organisation. We will cover how the P&L Statement relates to the other 2 key business documents of the Balance Sheet and Cash Flow. Working through case studies we will explore and analyse different P&L Statements, identifying the strengths and weaknesses of each, allowing you to critically review your own organisation’s P&L Statement.
Emotional Intelligence in the Work Place
Date:
Time:
Location:
Research has identified having high levels of emotional intelligence (EI) is a greater indicator of personal success than having high level of intelligence Quotient (IQ). In the workplace having managers with high levels of EI leads to more open and motivated team working.
The course will provide an overview of the 4 components of the Emotional Intelligence model; Emotional Self Awareness, Self-Management, Social Awareness and Social Skills and explore how each component relates to activities in the workplace.
For further information, or to apply, please call or email us.
Employer Branding
All organisations have, consciously or not, an employer brand. It's the way in which organisation is perceived by its people and potential workforce. A strong employer brand helps businesses compete for the best talent and establish credibility. It should connect with an organisation’s values and must run consistently through its approach to people management.
The course will explore the process of developing and establishing an ‘Employer Brand’ and specifically what the ‘Employee’s Value Proposition’ should be for your organisation. The aim being to differentiate your organisation in the recruitment marketplace.
Recruitment Skills
Date:
Time:
Location:
Making the wrong choice when recruiting new employees can, at minimum, cause frustration and at worst have disastrous consequences for an organisation.
This course is designed to prepare you to deliver interviews that really get behind the candidate’s responses, to identify their true skills set and likely behaviours in the workplace.
For further information, or to apply, please call or email us.
Health & Safety
Location:
Employer Hub at Lancaster & Morecambe College
This short one day workshop aims to provide you with understanding and knowledge of health & safety. This is a college certified course designed to ensure that you are aware of your own safety and the safety of customers, contractors and the public.
The workshop consists of the following units:
- Understand the responsibilities placed on employers and employees
- Understand the hazards, risks and main causes of harm to workers
- Understand the importance of following systems, procedures and rules
- Understand how individual action can reduce risks to health and safety
- Appreciate how workplace equipment and task design affect health and safety
For further information, or to apply, please call or email us.
Risk Assessment
Location:
Employer Hub at Lancaster & Morecambe College
This short one day workshop is designed to help improve workplace culture and occupational health & safety by enabling you to understand the basic principles of risk assessment. This course is suitable for anyone in a work environment as it raises your awareness of risk assessment
The workshop consists of the following units:
- How to maintain a safe work environment
- The process of formal risk assessment
- Legal requirements for risk assessment
- Principles of risk assessment including: Hazards, risks and control measures
- The five steps of risk assessments
- The hierarchy of control
- Risk assessment review and record keeping
For further information, or to apply, please call or email us.
Manual Handling
Location:
Employer Hub at Lancaster & Morecambe College
This course includes:
- The potential hazards of manual handling in the workplace
- Legislation and guidance
- Controlling and reducing the risk of harm
- Manual handling techniques
There will be an opportunity for some light practical exercises but these are optional. The course will run from 0900 to 1300 with a short break. There is a multi-choice question paper assessment at the end.
For further information, or to apply, please call or email us.
Health & Safety course information
Hospitality Academy Courses
Hospitality Academy
We recognise that each hospitality business is unique in terms of market, culture, ambience and standards, also that bespoke training adds greater value in converting learning into everyday practice.
We are introducing a Hospitality Academy, providing businesses with fully funded courses which you can ‘pick & mix’ between, dependent on your specific needs. Your Employer Engagement Advisor will discuss with you the training which most closely matches your needs, and then our Hospitality Training Co-ordinator will identify how to create your bespoke training requirements. Following the initial training, you may then decide a more in-depth route is required leading to qualifications for your team and provide potential Apprenticeship opportunities.
CRAFT COURSES - 1 day
- Customer Skills for Food & Beverage Staff
- Guest Skills for Front of House Staff
- Housekeeping Skills
SUPERVISORY COURSES - 1 day
- Train the Trainer - suitable for Kitchen staff/Housekeeping/Front Office/Restaurant/ Mixed
- Implementing, Delivering & Monitoring Standards - suitable for Restaurant/Bar/Front Office and Housekeeping
- Implementing, Delivering & Monitoring Dish Standards - suitable for Kitchen staff
- Getting the Best From Your Staff Everyday - suitable for all departments
- How to Coach & Delegate Effectively - suitable for all departments
MANAGEMENT COURSES - 1 day
- Establishing & Implementing Brand Standards
- Understanding & Managing Your Profit & Loss Statement
- Goal Setting to Achieve Results
- Improving Team Performance
- Recruiting People Who Like People
For further information please contact:
Emma Dennison • e.dennison@lmc.ac.uk • 01524 521555
Margaret Brennan • m.brennan@lmc.ac.uk • 01524 521447
Hospitality course information
Customer Testimonial
Accessing funding through Lancaster & Morecambe College was incredibly simple! Upskilling Lancashire gave us access to bespoke training which met our current business needs allowing us to upskill our managers across all levels. Margaret was flexible, helpful and informative in her delivery and provided many real-life examples to support the theory.
Megan Hanson | Accessplanit
Customer Testimonial
Over the last year Sustainable Building Services have benefited greatly from the ‘Upskilling Lancashire Project’. Initially our colleagues were able to attend a number of the funded business courses available and found them to be very relevant and highly useful. More recently though, Margaret who is one of the facilitators, has helped our business by accessing the funding available and guiding us through an Employer Branding exercise which will really help to drive our recruitment campaigns and attract the right kind of talent for our company.
The process of accessing the funding was made very easy and was simply a 20-minute conversation, in which time Margaret was able to understand our business requirements and tailor the training to suit us. She was even able to come to our offices & meet the senior management team in order to kick start the project, and her expertise in this field is obvious. As such we have no hesitation in highly recommending local businesses to reach out to the Upskilling Lancashire Project team and help drive your own business forward.
Sustainable Building Services (UK Ltd)
