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Catherine Guest
Business Administrator & Customer Service Apprenticeships
Since May 2008
Industry specific apprenticeships are a great way to learn new skills and knowledge, achieve a recognised qualification and earn a wage. Customer service is the corner stone of every successful business, and courses at LMC will help you identify, improve and introduce these skills successfully.
Catherine Guest works in the Apprenticeship Team as a Customer Services/Business Administration Adviser at Lancaster & Morecambe College supporting the students to achieve in their Apprenticeships.
Catherine started working for LMC in May 2008 as an Advisor. Her main role is to deliver Apprenticeship standards in the Customer Service Practitioner Apprenticeships Levels 2, Customer Service Specialist Apprenticeship Level 3 and Business Administrator Apprenticeship Level 3. She teaches the theory behind the different topics and helps to build the student's portfolio and project work. The part of her job that Catherine enjoys the most is supporting the students to reach and achieve their end point assessments successfully.
I had always delivered training in my previous roles so moving to LMC was the obvious choice to further progress my interest in the Business Administration area. I love working in the Apprenticeship team at LMC because I work with a fantastic group of people who are always on hand to support and advise, However the best part of my job is that I enjoy watching students grow in confidence through the training and development that I help them with,
When asked what she would say to someone who was thinking about studying the Business Administrator Apprenticeship, her reply was;
Go for it! Industry specific Apprenticeships are a great way to learn new skills and knowledge, achieve a recognised qualification and earn a wage. Customer Service is the corner stone of every successful business, and courses at LMC will help you identify, improve and introduce these skills successfully. All businesses have some level of administration and this Apprenticeship will help you hone those skills and contribute to the smooth running of an office environment.
YOUR TUTOR(S)
It’s really difficult to state just one thing I love about working at Lancaster & Morecambe College because there are so many! I really wanted to work here because the college has a fantastic reputation. I love introducing new ways of working and keeping up with relevant trends to improve the course, and I really enjoy the supportive environment that we create for our students.
The course gives people experiences of business in many forms which can be used in a huge variety of possible future careers – past students have gone on to work in sectors as diverse as fashion, charities, social media, nuclear energy, defence manufacturing and the public sector.
Behind every great business is a fantastic accountant! AAT qualifications are highly valued and they can really push you to achieve great things in your career. The whole team at LMC are dedicated and excited about giving you the best possible start in your new journey!
Teaching is my favourite part of the role, I love being able to help people reach that lightbulb moment in class! I also enjoy being able to inspire the next generation of Residential workers.
I enjoy being part of the team and thinking of new ways to support local businesses in realising their potential. Watching learners transition from a one-day course to gaining qualifications motivates me to continue teaching at LMC.
Industry specific apprenticeships are a great way to learn new skills and knowledge, achieve a recognised qualification and earn a wage. Customer service is the corner stone of every successful business, and courses at LMC will help you identify, improve and introduce these skills successfully.
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